With rapidly evolving customer expectations, enterprises often find themselves in a bind. Here are 5 CX trends to help you shine through all turmoils in 2023 and beyond.
Taking SearchUnify’s free trial will help you gain an insight into our platform’s functioning, minus the long-term commitment! Curious to know more? Keep reading.
Case classification recognizes, understands, & labels incoming tickets so relevant fields are automatically populated. Read on to learn how.
Support (re)Focus brings a flurry of in-depth sessions on annual recurring revenue, self-service success, KCS program supremacy, premium customer support, community success, omnichannel support, & much more. Read on:
SearchUnify & Grazitti Interactive are hosting the biggest virtual conference—Support (re)Focus 2022. Make sure you fathom ingenious support strategies & trends from luminary speakers. Read on how you can make the most of it.
Leveraging cognitive technology augments agents’ productivity, creating opportunities for exceptional CX. Read on the blog to know more!
Mamba ‘23 is out! This blog is a quick rundown of the vision behind it and how SearchUnify is forging ahead in the realm of personalization.
Premium support is the gold standard to transform your support services and take them a notch higher. Why and how? Let this blog guide your path!
'Metaverse' has become the talk of the town in all walks of life and industry but what the future of the internet is and how are we familiar with it in the context of Metaverse customer service? Read the blog.
Finding the content we need has become a challenge. Unified content discovery can help customers & employees get the required answers. This post explains.
Support organizations have invested heavily in multiple digital support channels to create a seamless omnichannel digital customer experience. Read this blog to learn how cognitive technology brings more opportunities to improve the digital support experience for both customers and employees.
Grab your lanyard and learn how you can drive value from TSIA World: Interact Conference in a full circle. Read this blog to know more.
