Transitioning to proactive support is no small feat. But, with the New vs. known Case analysis, the shift becomes smoother. Read to know more.
Discover how generative AI is revolutionizing customer support and enhancing user experience in our latest blog post.
Member Summit 2023 was an incredible opportunity to network & learn about the latest innovations in the customer service industry. Read more about it here!
InSided is helping organizations accelerate their self-service and achieve customer success, enhanced further by SearchUnify. Discover how!
With rapidly evolving customer expectations, enterprises often find themselves in a bind. Here are 5 CX trends to help you shine through all turmoils in 2023 and beyond.
Taking SearchUnify’s free trial will help you gain an insight into our platform’s functioning, minus the long-term commitment! Curious to know more? Keep reading.
Case classification recognizes, understands, & labels incoming tickets so relevant fields are automatically populated. Read on to learn how.
Support (re)Focus brings a flurry of in-depth sessions on annual recurring revenue, self-service success, KCS program supremacy, premium customer support, community success, omnichannel support, & much more. Read on:
SearchUnify & Grazitti Interactive are hosting the biggest virtual conference—Support (re)Focus 2022. Make sure you fathom ingenious support strategies & trends from luminary speakers. Read on how you can make the most of it.
Leveraging cognitive technology augments agents’ productivity, creating opportunities for exceptional CX. Read on the blog to know more!
Mamba ‘23 is out! This blog is a quick rundown of the vision behind it and how SearchUnify is forging ahead in the realm of personalization.
Premium support is the gold standard to transform your support services and take them a notch higher. Why and how? Let this blog guide your path!
