Can’t put your finger on why your firm is struggling with DCX? This post reveals four factors that could be at pulling you down.
Lowering Average Speed to Answer (ASA) can be an insurmountable task for many contact centers. But not anymore! With SearchUnify & AI added to your tech stack, supercharge your agent productivity and CX.
Learn why case deflection is facing flak & why organizations need to give up age-old self-service approach. The post also covers 3 CX metrics you need to track!
Customer service has gone from rotary phones to omnichannel. It's time to get your customer service KPIs and metrics up to speed as well. Read this post for more.
5 customer success trends that must be on every customer success manager’s list in 2022 to turn customers into happy patrons. Read on to know more.
An ideal predictive model helps you attain your support goals by preemptively managing ticket escalations. Read on to know how you can design one for yourself.
Striving to deliver exceptional customer support in 2022? We got you covered! This blog post reveals 9 trends that will redefine customer support in 2022 and beyond.
Data Annotation ensures your AI and ML algorithms perform and scale expeditiously. Wondering how? This post explains it all.
Enterprises are reaping myriad benefits of adopting AI & cognitive platforms for customer support. Unveil how this bonafide duo works together for success? Read on!
Wondering why your support team is falling short of delivering superior CX? This post identifies top 9 challenges that could be at the center of it & how to overcome them.
Chatbots can solve user queries 24/7, but nothing beats the personalized touch of a human. This blog reveals how bots & humans can coexist to deliver stellar CX.
It’s not about channel; it’s about experience. Customers want to be heard, irrespective of the number of channels being offered. Learn how cognitive technology integrates each channel & offers a seamless customer support experience.
