Customer Experiences

Stop Promising Frictionless CX: An Homage to the Sage Advice of Sara Feldman and Vanilla Ice
Customer Experiences, Search Experiences, customer effort

Stop Promising Frictionless CX: An Homage to the Sage Advice of Sara Feldman and Vanilla Ice
April 10, 2024

This blog post highlights how businesses can enhance customer value and minimize customer frustration while stopping unrealistic promises. Read more!

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Navigating the Black Friday & Holiday Rush: 5 Strategies to Prepare Your Customer Support Team
Customer Experiences, Cognitive Search, Large Language Models (LLMs), Intelligent Virtual Assistant

Navigating the Black Friday & Holiday Rush: 5 Strategies to Prepare Your Customer Support Team
November 23, 2023

This blog post highlights 5 effective strategies to empower your support team to deliver superior customer experiences during Black Friday and the holiday season. Read more!

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SearchUnify Named Leader in G2 Summer 2024 Grid® Report for Enterprise Search Software
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SearchUnify Secures Leadership Position in G2 Grid® Report for Enterprise Search for the 18th Consecutive Quarter
SearchUnify Wins Gold Stevie® Award at the 2023 Asia-Pacific Stevie® Awards
SearchUnify Wins Silver Stevie® Award in 2023 Stevie Awards for Sales & Customer Service
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SearchUnify Honored with a Gold and a Silver Stevie at the 2022 Asia-Pacific Stevie® Awards
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SearchUnify Named Finalist for “Workforce Innovation of the Year” at CCW’s 2022 Excellence Awards
SearchUnify Honoured With the 2023 Future of Work Agent Experience Award, presented by TMC

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