Microsoft Dynamics 365 is one of the most widely used business application platforms. Read this blog to know how cognitive search can amplify its capabilities.
AHT is a measurement of how long an interaction with a customer takes. Read on to know how you can calculate and reduce it without compromising on CSAT score.
Read on to know how cognitive technology powers semantic models to deliver contextual results. Also, learn how you can transform your customer support game by deploying ML algorithms.
Not getting the desired results from your KCS initiatives? Here are 5 surefire ways to get the most out of your KM program.
