Support agents possess a ton of tacit knowledge but it is only fruitful if organizations tap into it. Learn how to capture tacit knowledge for KCS success.
Nurturing good customer relationships in B2B is critical. One wrong move can lure them away. Check out 5 best practices to deliver stellar customer service.
Proactive support is something that’s much talked about but less achieved feat by organizations. This blog post lists the top five hurdles and how you can overcome them.
Case assignment has evolved. If you’re still using the old approach, you’re lagging behind. This blog post explains how you can effectively triage tickets with cognitive tech.
SLAs are the backbone of customer support relations between companies. Here are 3 ways CS teams can imbue cognitive technology & achieve SLA targets.
Customer support is not a cost center anymore. In fact, support agents now play a key role to generate revenue by upselling & cross-selling. Find out how!
Wondering how smart algorithms communicate? This blog post explains how Chatbots leverage the power of NLQA to give accurate & fast responses in human language
Technology has replaced archaic ways of customer service. Yet support orgs struggle to deliver stellar AX & CX. Read on to know why, & how you can overcome these challenges.
An ideal knowledge base article enables customers to help themselves. Read on to know how you can create articles that are useful and engaging.
Elevate customer & agent experience by applying AI-powered case assignment. Learn how to distribute cases to the best available agents with this blog post.
Wondering whether to build or buy a chatbot? Read this ultimate guide which gives you 6 factors to evaluate and finalize the best fit for your organization.
Many support organizations are looked at as a cost center. It’s time to prove the mettle of your support team by demonstrating its ROI. This quick blog post explains.
