Real-time analytics help to transform CX & optimize customer service. Read this blog to get an in-depth view of customer service analysis use cases & tools.
Read this blog on how to use cognitive technology to overcome associated challenges and build the best agent onboarding practices to elevate your CX.
How to measure the effectiveness of chatbots? Discover the top 5 KPIs to analyze, track the performance and success rate of your Chatbot with this blog.
The means of effective customer escalation management is AI & cognitive technology. Read on to know how SearchUnify’s Escalation Predictor is the need of the hour.
This blog post is a brief read describing KCS and how it can be leveraged to reduce customer time-to-value, agent onboarding times, and fueling self-service.
Read on to know how SearchUnify integrates data from across multiple platforms within the Zendesk console to give you a unified view of enterprise knowledge.
Read to know how Chatbots can enhance or diminish customer satisfaction. Also find ways to implement self service to elevate your user experience.
Content findability makes your existing data discoverable. Read on to know the various ways to improve discoverability of your content.
Triple the benefits from KCS in terms of customer TTV, agent experience & onboarding. Read this crisp blog post to find out how.
The transition of customer support from cost to profit center is no rocket science, once you get the process right. Read on to master the art & derive revenue from your support desk.
2021 is knocking–is your business ready? This blog post lists five customer service trends that emerged this year and will prevail in 2021 and beyond.
Read on to understand the correlation and differences between customer support and customer. Also, learn how cognitive technology & AI help CSM and service delivery managers to formulate foolproof support success strategy.
