Customer Support

How Knowledge Sharing Culture Drives Customer Satisfaction?

How Knowledge Sharing Culture Drives Customer Satisfaction?

September 27, 2024

Find out how fostering a knowledge sharing culture boosts customer satisfaction, enhances support efficiency and empowers teams with valuable insights.

SearchUnifyGPT™ Wins Silver Stevie® for Transforming Customer Support

SearchUnifyGPT™ Wins Silver Stevie® for Transforming Customer Support

September 23, 2024

Discover how SearchUnifyGPT™, the industry-first federated, genAI application for enterprise support, is transforming CX and driving business success.

Holistic Knowledge Management with SearchUnify’s Knowbler

Holistic Knowledge Management with SearchUnify’s Knowbler

September 19, 2024

Discover how SearchUnify's Knowbler revolutionizes knowledge management with its AI-powered features, providing a holistic solution for efficient knowledge creation, curation, and optimization.

From Siloed to Streamlined: ABBYY’s AI-Powered Support Transformation Journey

From Siloed to Streamlined: ABBYY’s AI-Powered Support Transformation Journey

September 12, 2024

SearchUnify and ABBYY won a Gold Stevie® Award in 2024 International Business Awards® for Elevating Customer Support and Self-Service with AI-Powered Cognitive Search. Read the blog to learn more about ABBYY’s success story and impact of SearchUnify’s Cognitive Technology.

Top Customer Service KPIs for Unmatched Success

Top Customer Service KPIs for Unmatched Success

September 12, 2024

Discover key customer service KPIs that will ensure your business success. Learn how AI technologies are helping to improve these metrics and enhance CX.

GenAI: Your Support Agent Copilot For Achieving Customer Support Excellence

GenAI: Your Support Agent Copilot For Achieving Customer Support Excellence

September 4, 2024

Discover how GenAI is transforming the efficiency and productivity of the support agents with its advanced capabilities leading to improved service quality.

The Invisible Force in Enterprise Search: Using Emotional Footprint to Choose the Right Vendor

The Invisible Force in Enterprise Search: Using Emotional Footprint to Choose the Right Vendor

August 29, 2024

See how SearchUnify outpaces the competition on Emotional Footprint metrics as an enterprise search vendor.

LLM-Powered Contact Centers: Riding the Wave of a CX Revolution

LLM-Powered Contact Centers: Riding the Wave of a CX Revolution

August 22, 2024

Explore the transformative potential of LLMs and experience the power of a unified, intelligent agent desktop.

Evolution of Customer Support: From Chatbots to Virtual Assistants

Evolution of Customer Support: From Chatbots to Virtual Assistants

August 2, 2024

Explore the benefits of GenAI-powered virtual assistants that can lead to increased productivity, improve customer experience, and enhance customer satisfaction.

5 Design Principles for Self-Service Portal Success

5 Design Principles for Self-Service Portal Success

May 23, 2024

Discover the five key design principles for successful self-service portals and learn how AI can transform your self-service experience and boost business ROI.

Why Your Customer Portal Lacks Self-Service Experience?

Why Your Customer Portal Lacks Self-Service Experience?

May 8, 2024

Explore why your support portal might be failing customers and learn how to enhance self-service experiences for better satisfaction in our upcoming webinar.

Generative AI in Customer Service: A Game Changer for the Industry

Generative AI in Customer Service: A Game Changer for the Industry

April 11, 2024

The advent of Generative AI into customer service heralds an exhilarating advancement, bringing forth unparalleled advantages alongside novel challenges.