Customer Support

The State-of-the-Art of Support Websites is Changing Rapidly

The State-of-the-Art of Support Websites is Changing Rapidly

December 15, 2023

Discover how AI is reshaping the customer support landscape as evidenced by the 2023 ASP Awards.

The 5 Biggest Generative AI Trends That Are Shaping 2024

The 5 Biggest Generative AI Trends That Are Shaping 2024

December 7, 2023

Discover 2024's top Gen AI trends: Quantum AI, Web3 synergy, Multimodal Gen AI, and emotion-infused virtual assistants. Dive in for a tech revolution!

Future-Proofing Customer Experiences with GenAI: A Glimpse into 2024 and Beyond

Future-Proofing Customer Experiences with GenAI: A Glimpse into 2024 and Beyond

November 9, 2023

Discover key generative AI trends that can take your customer experience to the next level, and provide you an edge in today’s competitive world.

A Culture of Starvation: Lessons Learned from TSIA World Envision 2023

A Culture of Starvation: Lessons Learned from TSIA World Envision 2023

October 27, 2023

Through vivid examples and real-world case studies shared at the event, the blog highlights how dismantling silos can enhance customer experiences. Read More.

The Bottom Line of Escalations: Costly Consequences & Proactive Solutions

The Bottom Line of Escalations: Costly Consequences & Proactive Solutions

October 24, 2023

Discover the art of effective escalation management for superior customer support and business excellence. Read now!

Chatbots Unleashed: Transforming Businesses with Conversational & Contextual AI

Chatbots Unleashed: Transforming Businesses with Conversational & Contextual AI

October 19, 2023

Conversational chatbots help you tackle multiple issues with just one solution. Read this blog to know how they can help your business grow!

6 Chatbot Trends to Watch Out for in 2024 & Beyond

6 Chatbot Trends to Watch Out for in 2024 & Beyond

October 17, 2023

Chatbots have come a long way, from handling basic queries to having intelligent conversations. What’s more on the horizon? Keep reading to know more!

New vs. Known Case Analysis: Unlocking Proactive Support Excellence

New vs. Known Case Analysis: Unlocking Proactive Support Excellence

October 10, 2023

Unveil the secrets of proactive support with our latest blog on New vs. Known Case Analysis and elevate your customer support game today with the help of Knowbler!

The Costly Conundrum of Reactive Customer Support

The Costly Conundrum of Reactive Customer Support

October 5, 2023

Transitioning to proactive support is no small feat. But, with the New vs. known Case analysis, the shift becomes smoother. Read to know more.

SearchUnifyFRAG<sup>™</sup>: Optimizing Large Language Models (LLMs) for Context-aware and Personalized Support Experiences

SearchUnifyFRAG: Optimizing Large Language Models (LLMs) for Context-aware and Personalized Support Experiences

September 18, 2023

SearchUnifyFRAGTM (Fragmented Retrieval Augmented Generation) enhances LLMs for more accurate, context-aware, and personalized support experiences. Read more!

How Enterprise Search Boosts Self-Service

How Enterprise Search Boosts Self-Service

September 14, 2023

Enhance self-service capabilities and unlock limitless possibilities for your business. Jump right in and read more now!

Streamlining Knowledge Discovery and Management with Enterprise Search

Streamlining Knowledge Discovery and Management with Enterprise Search

September 14, 2023

Want to know how knowledge management boosts productivity, enhances decision-making, and a lot more? This post explains. Click to know!