Customer Support

The ROI of Knowledge-Centered Service in Short, Medium, And Long-Term
Driving Self-service with Search Insights & Augmented Intelligence: A Success Story
<i>Escalations are Costly!</i> <br>5 Strategies to Tame Them
How Omnichannel Customer Service Elevates Business Outcomes
Introducing SearchUnify Virtual Assistant (SUVA): An LLM-Powered Chatbot for Proactive Support
Introducing Knowbler: World’s First Knowledge-Centered Customer Service Software
Top 5 Customer Support Trends Making Waves in 2023
4 Chatbot Trends that’ll Transform Your Business in 2023 & Beyond
Top 5 AI Trends That Will Redefine Customer Support in 2023 & Beyond
Case Classification: What It Is and How It Works
Knowledge-First Model: How Automation Anywhere Improved Content Findability by 60%
How Cognitive Technology Uplifts the Customer Effort Score