Implementing Knowledge-Centered Service (KCS) drives impressive benefits that contribute to the overall Return on Investment (ROI). Read more!
A leading SaaS platform has never been on the edge. Explore how it achieved self-service success with AI and search insights. Read this blog to know more.
This blog discusses five strategies, proven to transform your customer escalations from resource drains to fruitful experiences for customers and your organization.
Modern consumers expect proactive services and seamless connectivity throughout a brand’s channels. The omnichannel approach allows you to deliver it all flawlessly. Here’s how.
SearchUnify is ecstatic to announce the launch of SUVA, an LLM and AI-powered chatbot. It has many cool and unique features you’ll love! Keep reading to find out about them.
Knowledge creation and capturing is now as easy as 1-2-3 with our very own fully LLM-powered product, Knowbler. Request a demo now to know and deploy the best.
Customer support trends are in for a complete overhaul this 2023. Tune in to know what stays behind and what follows through.
Chatbots are an integral part of modern businesses. Read this blog to know the top AI chatbot trends that will scale the digital experience in 2023 & beyond.
AI analyzes customer data in real-time & curates personalized support. Read more to know the top AI trends that will refine your support ecosystem in 2023 & beyond.
Case classification recognizes, understands, & labels incoming tickets so relevant fields are automatically populated. Read on to learn how.
Transitioning from a case-first to a knowledge-first model empowers agents to deliver seamless customer support. But how to make that happen? This blog post explains!
Higher customer effort score is a better driver of customer loyalty. Read on to know how cognitive technology improves your CES, and CX in the process.
