Read this blog to learn how a strategic framework can align KCS practices to your organizational goals and enable you to effectively achieve them.
Support organizations have invested heavily in multiple digital support channels to create a seamless omnichannel digital customer experience. Read this blog to learn how cognitive technology brings more opportunities to improve the digital support experience for both customers and employees.
Outdated technology is hindering your agents to deliver peak performance. This blog post identifies 5 such challenges that could be at the center of it.
KCS is taking the customer service world by storm. But after the initial kick-off, many firms leave the knowledge management programs hanging. Wondering why? This blog post explains.
Can’t put your finger on why your firm is struggling with DCX? This post reveals four factors that could be at pulling you down.
Achieve support equilibrium by minimizing agents' time spent on known issues and empowering them with information to resolve new incidents. How? Here are five easy ways:
Lowering Average Speed to Answer (ASA) can be an insurmountable task for many contact centers. But not anymore! With SearchUnify & AI added to your tech stack, supercharge your agent productivity and CX.
Learn why case deflection is facing flak & why organizations need to give up age-old self-service approach. The post also covers 3 CX metrics you need to track!
Simplify your support agents’ life working in Salesforce Service Cloud with SearchUnify’s enterprise agentic platform. Tap into AI & ML to redefine information discovery.
The emergence of conversational AI has transformed the way customers interact with brands. This blog reveals 6 chatbot trends that’ll redefine your customer service in 2022.
Mamba ‘22, our winter release of the year, is out to amplify your self-service & support ecosystem with real AI. Read to find out more.
An ideal predictive model helps you attain your support goals by preemptively managing ticket escalations. Read on to know how you can design one for yourself.
