Discover how Cornerstone OnDemand revamped its support strategy with AI-powered solutions, achieving a 98% self-service resolution rate and boosting CSAT. Learn how to overcome siloed knowledge, limited insights, and fragmented search for scalable support excellence.
Agentic AI is empowering enterprise teams to deliver relevant and personalized knowledge. Read the blog to learn more about agile knowledge management.
Discover how SearchUnify's Knowbler revolutionizes knowledge management with its AI-powered features, providing a holistic solution for efficient knowledge creation, curation, and optimization.
SearchUnify and ABBYY won a Gold Stevie® Award in 2024 International Business Awards® for Elevating Customer Support and Self-Service with AI-Powered Cognitive Search. Read the blog to learn more about ABBYY’s success story and impact of SearchUnify’s Cognitive Technology.
Explore how GenAI is revolutionizing the knowledge management lifecycle, i.e., Knowledge sourcing and knowledge generation. Click here to read more.
The future of community management is here. Check out our recent conversation with a community manager to find out how AI-powered search is shaping the industry
In today's fast-paced business world, knowledge management fosters agility and innovation by unlocking your organization's collective intelligence. Learn how!
Explore the search relevance metrics that will help to measure the effectiveness and usefulness of the search results and ensure a seamless user experience.
The KCS solve and evolve loop is your gateway to acing knowledge management, and GenAI provides all the help you need. Keep reading to learn more.
Discover how SearchUnify offers a cohesive and secure GenAI integration within workflows for a seamless digital customer experience across channels.
Discover the benefits of an automated ticket management system in revolutionizing customer support and ensuring a seamless customer support experience.
Knowledge management requires regular updates to ensure the best results. Read this blog to know which industry trends to follow for perfecting KM.
