KCS is like Thor's mystical hammer the Mjolnir: not everyone is worthy of lifting it. But now you can become worthy by leveraging real-time analytical reports. Read more.
Read this blog to learn how a strategic framework can align KCS practices to your organizational goals and enable you to effectively achieve them.
A future-proof knowledge management strategy is crucial to improve self-service & reduce user effort. Want to know why your KM efforts are failing? This blog explains.
KCS is taking the customer service world by storm. But after the initial kick-off, many firms leave the knowledge management programs hanging. Wondering why? This blog post explains.
Achieve support equilibrium by minimizing agents' time spent on known issues and empowering them with information to resolve new incidents. How? Here are five easy ways:
The community of practice; in knowledge management is making a comeback to rescue industries from emerging global challenges. This blog post explains how.
Cognitive technology maximizes content findability & usability of your content documentation developed with MadCap Flare. This post explains.
The shift to digital-first has resulted in a myriad of managerial challenges around engagement & UX. This post reveals how cognitive technology can help overcome them.
Extend the capabilities of your Joomla website with SearchUnify. it unifies siloed data, retrieves relevant content for an elevated UX. Read more here.
Virtual learning setting brought a ton of hurdles for educators in the higher education sector. This post unveils how cognitive technology combats them like a pro.
Remote learning brought a profusion of challenges and opportunities for students. Read this blog where we unveil how cognitive search combats them like a pro.
Simplify your support agents’ life working in Salesforce Service Cloud with SearchUnify’s enterprise agentic platform. Tap into AI & ML to redefine information discovery.
