Self-Service

Is Your Support Strategy Stuck in the Past? See How Cornerstone OnDemand Achieved a 98% Self-Service Resolution Rate

Is Your Support Strategy Stuck in the Past? See How Cornerstone OnDemand Achieved a 98% Self-Service Resolution Rate

December 2, 2024

Discover how Cornerstone OnDemand revamped its support strategy with AI-powered solutions, achieving a 98% self-service resolution rate and boosting CSAT. Learn how to overcome siloed knowledge, limited insights, and fragmented search for scalable support excellence.

Revolutionize Self-Service Support: 5 Strategic Questions to Ask

Revolutionize Self-Service Support: 5 Strategic Questions to Ask

October 25, 2024

Is your digital self-service strategy up to par? Here are six key questions to analyze your approach and drive results.

Leverage Agentic AI For Enterprise Knowledge Management

Leverage Agentic AI For Enterprise Knowledge Management

October 8, 2024

Agentic AI is empowering enterprise teams to deliver relevant and personalized knowledge. Read the blog to learn more about agile knowledge management.

Building the Business Case for Advanced LLM Adoption in Technical Support: A Roadmap to ROI

Building the Business Case for Advanced LLM Adoption in Technical Support: A Roadmap to ROI

October 4, 2024

Discover how adopting advanced LLMs in technical support can drive efficiency and deliver measurable ROI. This blog outlines a clear roadmap for building the business case, highlighting the transformative impact on customer service operations.

Why Your Customer Portal Lacks Self-Service Experience?

Why Your Customer Portal Lacks Self-Service Experience?

May 8, 2024

Explore why your support portal might be failing customers and learn how to enhance self-service experiences for better satisfaction in our upcoming webinar.

Elevate Your Knowledge Management with LLMs: A Syntellis Case Study

Elevate Your Knowledge Management with LLMs: A Syntellis Case Study

March 29, 2024

Struggling with limited knowledge creation, lack of VOC, and limited content findability? Syntellis conquered all with SearchUnify. To learn how, read on.

The State-of-the-Art of Support Websites is Changing Rapidly

The State-of-the-Art of Support Websites is Changing Rapidly

December 15, 2023

Discover how AI is reshaping the customer support landscape as evidenced by the 2023 ASP Awards.

Community Trends to Keep on Your Radar for 2024 & Beyond

Community Trends to Keep on Your Radar for 2024 & Beyond

November 2, 2023

Online communities allow brands to engage with their customers on a personal level. Find out how generative AI will elevate community experiences in the future!

How Enterprise Search Boosts Self-Service

How Enterprise Search Boosts Self-Service

September 14, 2023

Enhance self-service capabilities and unlock limitless possibilities for your business. Jump right in and read more now!

Your Go-to Guide to Assessing and Quantifying Enterprise Search Success

Your Go-to Guide to Assessing and Quantifying Enterprise Search Success

August 2, 2023

Evaluate, measure, and quantify the effectiveness of your enterprise search solution with laser-focused analytics. How? This blog explains more!

Self-Service Rules, Most of the Time

Self-Service Rules, Most of the Time

June 2, 2023

In today's world, self-service rules. Customers demand a great experience while doing these things. And they are getting it. Because if you disappoint them, they leave you immediately, or as quickly as they can. Let’s dive in to know more about self-service.

Driving Self-service with Search Insights & Augmented Intelligence: A Success Story

Driving Self-service with Search Insights & Augmented Intelligence: A Success Story

May 30, 2023

A leading SaaS platform has never been on the edge. Explore how it achieved self-service success with AI and search insights. Read this blog to know more.