Accela Wins Stevie Award with SearchUnify’s Cognitive Search Platform
Accela, a leader in government technology, partnered with SearchUnify to transform their customer service. See how SearchUnify’s platform helped Accela achieve:
- 63% Increase in Self-Service Resolution Rate
- 37% Search Conversion Rate
- 44% Increase in Knowledge Creation
This video showcases the challenges Accela faced and how SearchUnify’s cognitive search and support platform empowered them to deliver a best-in-class customer experience.
