With a heavy focus on self-service adoption, businesses are investing heavily in channels like communities, chatbots, and social media; and to assess the impact and success of these channels, case deflection comes into the picture.
Case deflection, which is the key metric to measure the ROI of self-service channels, goes hand in hand with relevant data retrieval. SearchUnify not just helps in relevant data retrieval, it also helps in proactive query resolution. Watch the video to learn how this AI-driven app improves case deflection in two stages.
