Every strategist knows that if they can’t measure it, they can’t improve it. In the case of user experience strategy, the question arises, “how do you measure it?”
Sure, more traffic on your community and a lesser number of support tickets are a good measure of UX, but to get the whole picture and drive more profit, you need much more than that.
SearchUnify’s AI-powered analytics go beyond the basic metrics to showcase search insights in real-time. From identifying case deflection at two levels, providing a holistic view of case creation, to displaying knowledge articles created by support reps, SearchUnify does it all. It offers a complete view of the KPDs a support organization wants to measure and that too in an easy-on-the-eyes way. How exactly? Watch this video to know more.
