Customer support teams often face challenges when switching between multiple cases or inheriting long-running ones, leading to repetitive questions and frustration on both sides. Agents spend hours sifting through lengthy case histories, often relying on external tools that pose security risks.
Enter GenAI-fueled Case Summarization within SearchUnify Agent Helper. Powered by the proprietary SearchUnifyFRAGTM Framework, this feature generates brief and detailed contextual summaries from case fields, comments, and customer journeys. It reduces agent onboarding time by 76%, boosts productivity by 57%, and ensures agents can focus on high-value tasks.
Key Benefits:
- Swift problem comprehension via brief summaries
- Comprehensive insights through detailed summaries
- Intelligent next-best actions and notes integration
- Flexibility to choose your LLM models
Say goodbye to inefficiencies and hello to smarter workflows.
Visit us now and experience the power of GenAI Case Summarization firsthand!
