In this video, Tanya dives deep into the metrics and insights in SearchUnify Knowbler’s Knowledge Champion Dashboard that empower organizations to foster a culture of learning, collaboration, and innovation. Here’s what you’ll learn:
- How the Knowledge Linking Index (KLi) and Knowledge Contribution Index (KCi) drive a knowledge-first culture.
- Explore the Performance Insights Tab for a personalized view of your progress.
Comprehensive, up-to-date knowledge bases empower self-service and faster resolutions, leading to 23% higher CSAT scores.
Ready to become a Knowledge Champion?
