In this video, Lisa Dubernard, eLearning Strategist and Search Implementation Consultant at Appinium shares her experience using SearchUnify within the Appinium community to improve case deflection and enhance the overall support experience. By using AI-powered technology, Appinium can provide users with relevant content—ranging from knowledge articles to media and learning plans—right at the point of need. This not only helps in case deflection by enabling users to find answers without submitting a case but also frees up support staff to handle more complex issues.
Watch the video to discover how SearchUnify’s AI-powered solutions are transforming the support landscape and making communities like Appinium more efficient and user-friendly.
