In today’s fast-paced digital landscape, data-driven decision-making is no longer optional—it’s essential. Introducing SearchUnify’s Leadership Dashboard, a revolutionary analytics visualization tool designed to empower executives, optimize support operations, and drive measurable business outcomes.
With an intuitive, one-stop dashboard, leaders can track self-service success, measure case deflection, calculate cost savings, and evaluate knowledge base effectiveness—without navigating through endless reports.
Key Insights You’ll Gain from the Leadership Dashboard:
- Self-Solve & Deflection Reports – Monitor how effectively customers find answers independently, reducing ticket volumes.
- Assisted Case Volume Insights – Understand the role of the knowledge base in resolving support cases.
- Cost Savings Reports – Get a clear picture of ROI from self-service and case deflection efforts.
- Knowledge Optimization Metrics – Identify knowledge gaps and make data-backed content improvements.
