In an era where customer experience trumps price for loyalty and where customers expect answers to their questions within seconds, your support agents have the potential to add more business value. But what’s keeping your agents from servicing customers in the most efficient, effective way? Manual processes and technology silos.
The key to empowering agents is to arm them with contextual knowledge about the problem they’re solving. SearchUnify powers multiple apps that propel self-service and agent augmentation. One of them is an agent helper, an app that quickly shows your agents the most important information they need to resolve a case.
This video explains how this app transforms your customer support and augments agent productivity and efficiency. Watch it to know more.
