SearchUnify has always placed relevance at the forefront of its ethos. To help you understand how we crack it, we present you with a trilogy video series. The first one talks about re-ranking.
The prime role of re-ranking is to boost relevant help articles so that they reach the right audience at the right time. We, at SearchUnify, stick to token-based candidate generation and then reranking to leverage the best of both worlds. Does it all sound Greek to you? Tune in to this video and simplify it for yourself. Happy learning!
