For our client, a leading MNC offering human capital management using the SaaS model, their community was the most important source of helpful information for customers.
The default search on their community platform couldn’t keep pace with the huge volume of content being created, and often returned dated content to search queries. Implementing cognitive search enabled the organization to promote recent content, as well as fine-tune search responses for relevance based on users’ search behavior.
Being able to unify knowledge sources meant that customers didn’t need to switch to the help center separately. The result? Increase in successful searches, traffic and conversions on the community!
With a functional community design and efficient community search powered by SearchUnify, Alteryx community grew dramatically in 2020. Its membership increased by over 80,000 and engagement increased by over 115,000 posts, and the conversion ratio on search results climbed to 50%. Want to know how? Download the case study.
We are enthusiastic supporters of SearchUnify because the team has been extraordinarily good to work with. Not only are they capable, but also care about you and are very responsive. The team has progressive thinking around machine learning, adding newer platforms and extrapolating insights from search results which enables smart business decisions.
SVP - Global Customer Support & Success
Rubrik Inc.
