Zuora’s community is a treasure trove of information, but users couldn’t find what they came looking for.
With SearchUnify opening up the gates of intelligent access to help and developer docs, and community content, Zuora was able to take a leap towards making its community a seamless self-service portal.
Community managers can now glean rich insights from users’ search patterns and create a content roadmap that best serves the needs of their customers.
As the Zuora Community Strategist, the level of metrics detail that SearchUnify provides for me in the administrator dashboard is impressive and useful. Not only does it give me a glimpse into the behavior of our community’s visitors so that we can create a better, more optimized experience for them, but it also highlights the content gaps so that my team can quickly add needed content in the Community. At the end of the day, we want all Zuora Community users to be able to get the answer they need, as quickly as possible.
Senior Community Manager & Strategist,
Zuora Inc.
